My name is Paul. I got introduced to your product end of 2025 while reopening a restaurant. And i learn ALOT
Who I am
Not a developer. Not a product manager. Not really one of you.
Introducing: Paul Snowden — creative director, designer, Berlin based. I operate in the Bermuda Triangle between consulting, concept, aesthetic.
I've used your product in the real world and I noticed something worth talking about — i don't only have some complaints, i have some ideas. I may even have some solutions.
CreativeOperatorTroubleshooterNot pretending to be your CTO
The context
mani mogo. Adlershof. SumUp.
In February 2026, Kimchi Princess reopened "mani mogo" — the Korean diner in Adlershof, Berlin's "silicon Valley". Hungry. Curious. Driven. Tech everything.
Kimchi Princess was already using SumUp as a payment system, and served weekly breakfast catering at the Berlin HQ. After shopping around we decided to go with a complete SumUp solution. Kimchi Princess already knew the product. Knew the company, knew the people. So i was in charge of setting it up and making it work. A very intensive 6 months indeed.
What followed was one of the most interesting product experiences and learning curves I've had in a while.
What I found
We ordered. The gear arrived. As with the pain.
01
No kitchen order slip for QR order and pay
When a customer ordered via QR, the kitchen received nothing. No printed ticket, just an on-screen notification, which usually had to be handwritten for the kitchen. Very annoying. Very, very time-consuming.
02
No pickup display
Customers ordered at the kiosk or on their phones but SumUp offered no screen to watch for their order. We worked around it with a bunch of buzzers from Amazon. Not perfect, but a quick fix.
03
No Bewirtungsbeleg
There was no real solution that a client could actually get a proper German "Bewirtungsbeleg" receipt — sent to their email. I tackled that one too.
What I did about it
I hit up support. I 🤦🙂↔️ I kinda fixed it.
This is not about people or tech shaming. Some of this stuff is just easy to fix, so it should get fixed. These were just 3 of the many broken things i saw. And despite requests to developers@sumup.com going unanswered — i workarounded some fixes.
Done
Kitchen order slip
Vibe-coded a workaround. The kitchen is very happy. Me too.
Fixed
Pickup display
Built a solution. Ready for deployment. Me is very happy.
Ready
Bewirtungsbeleg
Built a solution. Not yet deployed, but it's ready.
What's next
My pet passion project. I'm back. I'm all in.
Angry Chicken. Korean fried chicken. Soft launch soon. Reopening later. A franchise system in development.
And, yes, i am recommending SumUp. Because I know how your product works, I know where it gets complicated, and kinda know how to fix it. And I'd rather go into this connected to SumUp than wasting time and money elsewhere. And most of all, i see a chance.
Two locations in Berlin — Kreuzberg and Mitte.
Nr. 3 is lined up. Franchise potential later. And fingers crossed, SumUp throughout.
The positioning
I am Pisces. I am water. I am the bridge.
SumUp is a powerhouse. Good products. Potential. But bugs all down the line. The translation breaks down. And a lot can be so simply fixed. And that is what i am here for.
I speak in tongue: product, customer, client, operator, creative. Married to the backend. I've considered an affair. But oh so complicated. I've come back home honey. I'm all up for counselling. I come in peace.
SumUp Product
Operator Clients
Creative Thinking
Paul
The ask
Not a desk. A recurring seat… At the table.
I want to be the unofficial bridge between SumUp product and real operators — an ongoing part-time retainer, a few hours a week, finding and fixing stuff like this.
Available from July. If this makes sense, I'd like to talk. Or email. The zyns are loaded and hey i'll even jump on Slack if you want. LFG.
